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TRADE INFORMATION

F A Q

1. Our working day.

Answer: From Monday to Friday, 9:00 A.M to 6:00 P.M (China’s local time).

2. How can I contact your sales to ask question and inquiry?

Answer: You can contact us directly by Skype and Trade Manager. And can also enter into Product Interface to leave us message/email at the bottom of the page.

3. How soon can I get a response or reply from you?

Answer: We will give you immediate response via Skype and Trade Manger. And email reply within 24 hours.

4. Can I get some samples before placing an order?

Answer: Of course, it is OK. Sample fee is required, and will be refunded once order placed.

5. How long is the production time?

Answer: It depends. sealed computer case, Usually 30 days after deposit received and product details confirmed.

6. Is OEM provided?

Answer: Yes. And we will also offer customized design on packing boxes, sticker, etc. if required.

7. What RAM can you offer?

Answer: It depends on which product you are inquiry. Usually, 0.3% ~ 1%.

8. Where is your Loading Port?

Answer: Usually Shenzhen, China.

9. What are your payment terms?

Answer: Normally, 30% deposit and balance T/T against copy of Bill of Lading or L/C at sight.

10. After the installation of the keyboard, mouse, speaker, etc., they do not work.

Answer: • Check if the indicator light is on to confirm they are in normal power supply. • Check all connections within the PC; maybe not the cables are correctly connected.