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Q1. What is your terms of packing?

A: Generally, we pack our goods in our own brand “Moky Pro.” packaging and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

Q2. What is your terms of payment?

A: 30% T/T as deposit, and 70% before delivery. We’ll show you the photos of the products and packages before you pay the balance.

Q3. What is your terms of delivery?

A: 1. The order amount is less than $5000 dollars. The terms of delivery are EXW;

  2. The order amount is more than $5000 dollars. The terms of delivery are FOB;

  3. The orders reach the entire container 40HQ order. The terms of delivery are CNF.

Q4. How about your delivery time?

A: Generally, we have some stock of the popular products. And about products that need to be customized, it will take 15 to 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q5. Can you produce according to the samples?

A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

Q6. What is your sample policy?

A: We can supply the samples if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.

Q7. Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery.

Q8. How do you make our business long-term and good relationship?

A: 1. We keep good quality and competitive price to ensure our customers benefit;

  2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.