Q1.
What is your mode of transportation?A1. LCL and FCL by sea, by express (DHL, TNT, UPS) and by air.
Q2.What about your packaging?
A2. Professional export packing, wooden case
Q3.What are your payment terms?
A3. Wire transfer in advance
Q4.What is the delivery time?
A4. Generally, if we have stock, we will deliver the machine within one week. If customization is required, the delivery time will be around 20-50 days, depending on the actual situation.
Q5.How does your factory control the quality?
A5. Quality is very important, we pay great attention to controlling our quality from raw material to final. We will test each machine before leaving the factory to make sure it works well. Our factory has passed ISO. We also conduct regular audits to ensure our products are qualified.
Q6.How long is the guarantee?
A6. The warranty period of our machine is one year, no man-made damage factor.
Q7.What should I do if I encounter trouble in production?
A7. Regarding our after-sales service, if there is any problem or operation problem, we will show you how to solve it or provide corresponding suggestion. You can also send the machine back for repair, or our engineer will go to check it.
Q8.How can I contact you for details?
A8. You can click Inquiry to contact us directly or email us.