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SCS silicon carbide

Q: How to do business with Diany Saw?

A: You are always welcome to send inquiries about our products, and we will reply to your messages as soon as possible. Once we confirm the order details, our company will process the order in advance. Customers can pay to Alibaba.com before shipping, and we will ship when ready. When the customer receives the goods safely and correctly, the order will be confirmed and payment will be made to our company.

Q: What's your delivery time?

A: We stock raw materials for most of our products, so the normal delivery time is 2-4 weeks, depending on the order details. When the order is being processed, our salesman will confirm the delivery time with you.

Q: How do you ship the order?

A: Orders can be shipped by various shipping methods, and we will comply with customers' requirements. Door to door express service is suitable for samples or small urgent orders; air or sea shipping is suitable for regular or bulk orders. After the order is confirmed, our salesman will confirm the shipping details with you.

Q: Can you send my order to my contact in China?

Answer: Of course you can. We will work with your contacts in China to ensure you receive your order on time.

Q: Do you provide free samples?

A: Sorry, we don't provide free samples. However, when new products are launched or hot-selling products are promoted, our company will send free samples to our regular customers from time to time.

Q: Are you a factory or a trading company?

A: Our company has been a respectable and responsible manufacturer for 25 years. You'll learn more about our company by reading our company chronology.

Q: What is your warranty policy?

A: All diamond tools, including power tools and air tools, are covered by a one-year limited warranty from the date of delivery.

Q: How to guarantee my benefit if defective?

A:

1. Blades (polishing pads, cup wheels, coring bits, finger bits, etc.) will be credited or replaced free of charge if the bond between the bit and the core or barrel fails during the normal life of the blade ;

2. If a blade (polishing pad, cup wheel, coring bit, finger bit, etc.) fails within the first 50% of segment wear, the blade will be free or replaced.

3. All possible defects must be proved by evidence such as pictures or videos. After inspection and approval by our company, a letter of credit or a replacement order will be issued to the customer.

Q: What is your return policy?

A:

1. All returns must be new and unused, returns will not be accepted or credits issued for used products unless proven to be defective.

2. No returns after one year from the date of delivery.

3. Special custom order items are non-returnable.

4. Customer must pay for all return shipping.