1.Q: Are you a factory or a trading company?
A: We are a factory with 28 years of R&D and production experience.
2. Q: Can I get a sample before ordering?
A: If you tell us the model and size you need, or you send us your drawings, we can send you samples.
3. Q: How long will it take for me to get the sample?
A: For the standard samples we have in stock, we can send them within 2-3 days. For customized models, we can send samples within 7-10 days.
4.Q: What is the minimum order quantity for your order?
A: For stock, the MOQ is 100 pieces (depending on the model). Please email us for MOQ for customized products.
5. Q: How do you control the quality of your goods?
A: We have a quality inspection department. All goods will be inspected before packing.
6. Q: What certificates do your products have?
A: Our products comply with REACH, RoHS, CQC and UL 94V-0 flammability standards. PVC products comply with the latest TSCA standards.
Details are as follows: UL Certificate Number: E185679
SGS's REACH test report, report number: No.CANEC2005285503
SGS RoHS2.0 test report, report number: No.CANEC1914167502
SGS TSCA test report, report number: No.CANEC2102854203
CQC certificate number: CQC14134110192
System certification--ISO9001:2018
7. Q: Can you name some of your customers?
Answer: We are Panasonic, Mitsubishi, Toyota, GE, Gree, Midea, Huawei, BYD, SHUA, Scotsman, Fresher, Yuyue,
Maire et al. We have more than 2000 customers.
8. Q: What are your payment terms?
A: For small orders, we recommend 100% before production to save time and bank fees. For bulk orders, 30% TT is paid before production and 70% TT is paid before delivery.
9. Q: Do you accept our design or OEM size?
A: Yes, if you tell us your requirements or drawings, we will make a technical evaluation. Sincerely look forward to cooperating with you and serving you wholeheartedly!