FAQ
Q: Are you a factory or a trading company? A: We are a factory with 20 years of professional experience, located in Jinhua, Zhejiang. Q: Do you provide free samples? A: Normally, samples will be charged and shipped by freight collect. Especially for some stock items, after discussion, samples will be free and the freight will be paid before shipment. Q: What is the delivery time for samples? A: Our neutral package takes about 1-3 days. It will be based on discussion of special designs or requirements. Q: Do you have OEM/ODM service? A: Yes, we have more than 10 years of ODM/OEM service. We will discuss all detailed designs with customers according to their requirements. Q: What is the delivery time? A: CIF/FOB/EXW/DDP/DDU... Q: About 1000 pieces of products, how long does it take to complete? A: For our popular items, we have them in stock, and it usually takes about 15 days. If there is a special OEM/ODM design, we will discuss it according to the situation. Q: Do you have after-sales support? A: Yes, we will keep in close contact when working together. As always support with technical advice when you need it. There is no time limit. When shipping, video recommendations for use and instructions are provided with the goods. In fact, our products have received excellent 5-star reviews from customers when they have been using them for a year or even two years.