Q1. Can I order samples?A: Yes, we accept sample orders to test and check the quality.
Q2. Do you accept OEM/ODM? What custom services do you provide?Answer: Yes! We have a professional R&D team to provide product development, trademark printing/laser services; custom stickers and boxes.
Q3. Are you a manufacturer?A: Yes, we are professional manufacturer.
Q4. Can I print my brand logo on products?A: Yes, laser printing or silk screen printing can be provided.
Q5. What should I tell you if I want to customize a product?A: 1). Product design and specifications such as size, material, etc. in AI or CDR file. 2). Packaging design in AI or CDR file. 3). Quantity
Q6. Do you provide quality assurance?A: Yes, we have dedicated QC to check each item to make sure all the items you get are in good condition. If any item is damaged by non-artificial damage, we can exchange it for you within half a year after you send the item back. At the same time, we will pay for shipping the replacement to you, and you will pay for the shipping back.
Question 7. How is the after-sales service?A: If you have any questions about the product, please take some pictures and email to us, we will give you the best solution after we confirm. The warranty period is approximately 24 days.
Q8: Do you provide guarantee for the product?A: Yes, we provide 1 year warranty for our products.
Q9: When will you ship my order?A: Usually 3-7 days after receiving your payment, but can be negotiated according to the order quantity and production plan, 7-25 working days for bulk order.
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