Q1. Can I have a sample order?A: Yes, we accept sample order to test and check the quality.
Q2. Do you accept OEM/ODM? What customized service do you offer?Answer: Yes! We have a professional R&D team that provides product development, logo printing/laser services; custom stickers and boxes.
Q3. Are you a manufacturer?A: Yes, we are a professional manufacturer.
Q4. Can I print my brand logo on the product?A: Yes, laser printing or silk printing are available.
Q5. What should I tell you if I want to customize the product?A: 1). Product design in .AI or CDR file and specifications such as size, material, etc. 2).Package design in .AI or CDR file. 3). Quantity
Q6. Do you provide quality assurance?A: Yes, we have orifessional QC to inspect each item to make sure all items you receive are in good condition. If any item has non-artificial damage, we can exchange it for you within half a year after you send the item back to us. In the meantime, we'll pay for shipping the replacement to you, and you'll pay to send it back.
Q7. How about the after-sales service?A: If you have any problem with the product, please take photos and email us, after we confirm, we will give you the best solution. The warranty period is approximately 24 days.
Q8: Do you offer guarantee for the products?A: Yes, we offer 1 year warranty for our products.
Q9: When will you ship the goods?A: Usually 3-7 days after receiving your payment, but it can be negotiated according to the order quantity and production plan, 7 to 25 working days for bulk order.
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