Q1. Can I order samples?A: Yes, we accept sample orders to test and check quality.
Q2. Do you accept OEM/ODM? What customization services do you offer?Answer: Yes! We have a professional R&D team that provides product development, trademark printing/laser services; customized stickers and boxes.
Q3. Are you a manufacturer?A: Yes, we are a professional manufacturer.
Q4. Can I print my brand logo on the product?A: Yes, laser printing or silk screen printing can be provided.
Q5. What should I tell you if I want to customize the product?A: 1). Product design and size, material and other specifications in AI or CDR file. 2).Packaging design in AI or CDR file. 3).Quantity
Q6. Do you provide quality assurance?A: Yes, we have professional QC to inspect each item to ensure that all items you receive are in good condition. If any item has non-human damage, we can exchange it for you within six months after you send the item back. At the same time, we will pay the shipping cost of sending the replacement to you, and you will need to pay the shipping cost of sending it back.
Q7. How about the after-sales service?A: If you have any problems with the product, please take some photos and email us, after our confirmation, we will provide you with the best solution. The warranty period is approximately 24 days.
Q8: Do you provide guarantee for the product?A: Yes, we provide 1 year warranty for our products.
Q9: When will you ship my order?A: Usually 3-7 days after payment is received, but it can be negotiated based on order quantity and production progress, 7 to 25 working days for bulk orders.
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