Q: Is your company''s trader or factory?
A: Safeagle is manufacturer for security equipment has more than 6 years experienced.
Q: Where is your company? Can I come to visit?
A: Our factory and office is located in Shenzhen, China, you''re warmly welcome to visit us.
Q: Do you ship worldwide?
A: Yes, we ship worldwide by air, by sea, and by express if you''re ordered.
Q: Where you ship goods from?
A: Normally we ship the goods from Shenzhen, China, and we can arrange accordingly if you require other port of China.
Q: What is the shipping cost?
A: Since our products are awkward cargo, the Shipping Cost will be provided after confirmed this information to us: model, quantity, transportation way, and destination port.
Q: What is the lead time?
A: The time frame for order delivery is divided into two parts:
1. Processing time:
Order verification, production, aging testing, quality check and packaging. All orders are sent to the production department for dispatch within 24 hours after the order is placed. Please confirm with the sales specialist accordingly.
2. Shipping time:
This refers to the time it takes for items to be shipped from our warehouse to the destination. Please confirm with the sales specialist accordingly.
Q: How do I track my package?
A: The sales specialist will keep you updated with the tracking number after goods delivered.
Q: What payment terms you can accept?
A: We can accept T/T, Western Union, Paypal, L/C.
Payment term(standard): 50% T/T in advance, balance 50% T/T before shipment.
Q: Does your company provide after-sales service? What kind of after-sales service?
A: If the product has Wireless LAN, we can do remote technical support at any time.
For All: 3-days Free training in the factory, if necessary, we can send our engineer oversea for support.
Q: How long does it take for me to receive a reply?
A:
Within 1 hour. If you want a full security solution, please leave your detailed request on model, quantity, transportation way, and destination port.
Q: How is your company''s quality control?
A: We have invested in both the training of our dedicated employees, coupled with the industry-standard quality management system ISO 9001. All the products must strictly pass the aging testing before leaving the factory.
Q: Is it an agent, dealer''s treatment and application conditions?
A: Yes, we should like to be appointed you as Safeagle agent in the designated region after negotiated and authorized.
Q: What is your working time?
A: Monday to Friday
Open between: 9:00~18.30