Q2. What should I do if the machine cannot be operated after receiving it?A: Operation manual and video demonstration sent with the machine to provide instructions. In addition, we have a professional after-sales team to go to the customer's site to solve any problems.
Q3. What are the payment terms and trade terms for new customers
A: Payment terms: 30% T/T deposit in advance, B/L. WESTERN UNION, balance 70% against copy of LC is acceptable.
Q4. What is your packing terms?
A: Generally, we pack our goods in neutral brown cartons or wooden cases. If you have a legally registered patent, we can pack the goods in your branded boxes after getting your authorization letter.
Q5. Delivery time?
A: Sample order: 1-3 days after full payment received. Stock order: 3-7 days after full payment received. OEM order: 10-20 days after receiving the deposit. Generally, it will take 1 to 15 days after receiving your advance payment. The specific delivery time depends on the items and quantity of your order.
Q6. What is your terms of delivery?
A: EXW, FOB, CFR, CIF. We have 100% test before delivery.
Q7. Traffic
A: Shipping by DHL, TNT, EMS, Fedex, by air, by sea.
Q8. After-sales service
A: 1 year warranty for all kinds of products; If you find any defective accessories for the first time, we will replace you with new parts for free in the next order, as an experienced manufacturer, you can rest assured of quality and after-sales service.
Q9. How do you make our business long-term and good relationship?
A: We keep good quality and competitive price
Make sure our customers benefit; we respect every customer as our friend, we sincerely do business and make friends
them, no matter where they come from.