FAQ
Q1: Are you a factory or a trading company?
A: We are a factory.
Q2: Does your company accept customization?
A: We provide customized services to our customers. OEM/ODM is welcome. Any logo and any color is up to you.
Q3: What is the delivery time after placing an order?
A: It depends on whether we have stock. If we have stock, our standard arrangement time is 3 days, otherwise it will be based on factory production status. Generally speaking, it takes 30-45 days for production depending on your order quantity.
Q4: What is the warranty of the product?
A: We provide 12 months warranty. Our policy: During the warranty period, if there are any quality issues, please send us photos to show the problem. We will then decide to send you the part or you to send the instrument back to us for repair or replacement. Please be sure to contact us first rather than sending to us directly.